The original title is: "A practical release checklist for AI voice agents before they talk to real customers"

Short summary

Release voice agents safely with a strict checklist: define completion boundaries (resolve/escalate/refuse), test with 5-10 golden-call scenarios covering voice-specific issues (interruptions, noisy speech, data capture), and score across intent, policy, tool behavior, and handoff quality. Run regression tests on revenue-critical and regulated workflows. Prioritize safe and useful automation over high automation rates.

• •Define strict completion boundaries: what the agent resolves, collects, escalates, or refuses
• •Create golden-call scenarios with realistic personas testing voice-specific failure modes
• •Score at four layers: intent handling, policy adherence, tool behavior, handoff quality
• •Run regression tests on critical workflows before and after any prompt/tool changes

Generated with AI, which can make mistakes.