Route Voicemails with Python and

Short summary

A Flask sample app uses Telnyx AI to transcribe voicemails, classify them into categories (urgent, billing, support, sales, spam, routine), and route each to the appropriate workflow — Slack, email, ticket queue, CRM, or blocklist. The pattern demonstrated is classification plus action: turning unstructured voicemail into structured intent that triggers downstream routing. Production considerations like auth, durable storage, and PII handling are noted but not implemented.

• •Flask app transcribes and classifies voicemails into six categories with routing to Slack, email, tickets, CRM, or blocklist
• •Uses Telnyx AI for transcription (distil-whisper) and classification (GLM-5.2 / Llama-3.3-70B)
• •Core pattern is classification-plus-action: unstructured input becomes structured intent that drives workflow routing

Generated with AI, which can make mistakes.