Box AI uses deep agents

Short summary

Box evolved from file storage to an AI-native platform using deep agents—autonomous systems that reason across unstructured content, invoke tools, and enforce access controls. Unlike shallow chatbots, deep agents handle multi-step workflows like legal due diligence by breaking tasks into sub-steps and iterating toward outcomes. This requires rearchitecting data ingestion, RAG pipelines, and permission systems to make AI the primary interface.

• •Deep agents differ from chatbots: they perform multi-step reasoning, use external tools, and iterate toward goals
• •Enterprise AI-native architecture requires permission-aware retrieval, multimodal ingestion pipelines, and integration with existing tools
• •Platform value shifts from 'store files' to 'unlock knowledge' through AI reasoning

Generated with AI, which can make mistakes.