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Economic Times Tech
Economic Times Tech
5/12/2026
AI services reshape IT operations models, intensify competition for Indian IT firms

AI services reshape IT operations models, intensify competition for Indian IT firms

Original: ET Graphics: AI services boom rewrites IT Ops

Short summary

AI services boom intensifies competition for Indian IT firms as Anthropic and OpenAI expand operations. Usage-based pricing models present near-term headwinds for traditional service providers. The shift signals structural changes in enterprise IT operations and infrastructure management.

  • Market consolidation driven by major AI company ventures and funding rounds
  • Indian IT service providers face increased competition and pricing pressure
  • Transition to usage-based models requires operational rethinking for incumbents

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