The Agentic Age Needs A Cognitive Operating Model

Short summary

Forrester proposes treating AI agents as cognitive skills and products rather than digital employees, introducing a cognitive operating model for the agentic age. The original framing has resonated with technology leaders building enterprise agentic capabilities. The article refines the deliberately loose concept of a cognitive skill into a more structured operating model.

• •Proposes cognitive operating model for AI agents as skills/products, not employees
• •Framework resonates with enterprise tech leaders building agentic capabilities
• •Refines earlier loose cognitive-skill concept into structured model

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