Inside Caller-as-a-Service Fraud: The Scam Economy Has a Hiring Process

Short summary

Cybercriminals are organizing fraud operations with professional business structures including hiring, training, and performance tracking, according to research from Flare. These fraud-as-a-service operations are scaling rapidly with increasing sophistication. The research reveals criminal enterprises are adopting operational best practices traditionally seen in legitimate companies.

• •Fraud operations now employ professional management practices like hiring, training, and performance tracking
• •Criminal organizations are scaling with call-center-like operational structures (Caller-as-a-Service model)
• •Flare research reveals the infrastructure behind modern, professionalized fraud economies

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