Build a support triage agent that owns its own inbox

Short summary

Tutorial on building an AI support triage agent that owns its own first-class email inbox via Nylas Agent Accounts, eliminating shared mailboxes or helpdesk middleware. Covers provisioning a send-and-receive mailbox, webhook triggers for inbound mail, and classifying or routing messages with an LLM. Includes curl and Nylas CLI commands for every step.

• •Create a dedicated Agent Account mailbox via Nylas API with a single POST call
• •Agent receives, classifies, routes, and replies to inbound email autonomously
• •No OAuth dance; integrates with existing observability and webhook plumbing

Generated with AI, which can make mistakes.