Answer 'where's my order?' emails with an agent that has its own inbox

Short summary

Automate ecommerce support by deploying an autonomous agent to [email protected] that fields order-status emails, looks up shipments in your database, and replies with tracking info—without human review for the routine 80%. Use Nylas Agent Accounts to give your app its own mailbox, webhooks to receive inbound messages, and your database for order lookup—the agent is deterministic, not reasoning-based.

• •Deploy an Agent Account (programmatic mailbox) via Nylas to handle routine order-status inquiries autonomously
• •Use webhooks to receive inbound mail, verify HMAC-SHA256 signatures, and deduplicate events via notification IDs
• •Implement database lookup to match senders to orders and reply with tracking numbers; route unmatched inquiries to humans

Generated with AI, which can make mistakes.