The original title is: "A clinic reminder agent that can actually move the appointment"

Short summary

A technical walkthrough for building a clinic appointment-reminder agent using Nylas Agent Accounts that can autonomously reschedule appointments when patients reply. The agent owns its own mailbox and calendar, listens for replies via webhooks, parses intent, checks free/busy, updates the event, and confirms in-thread. The author notes PHI and compliance considerations must be handled by the reader's security team.

• •Agent Account owns a dedicated mailbox and calendar for two-way appointment interactions
• •Cron sends reminders; webhook-driven flow handles reschedule requests automatically
• •Compliance and PHI handling are explicitly out of scope — reader's responsibility

Generated with AI, which can make mistakes.