Leverage AI as a Customer

Short summary

AI tools like ChatGPT and Claude help customers clarify requirements and create prototypes, but they hallucinate, generalize vaguely, and lack true creativity. Treat them as brainstorming partners, not experts. Understanding both strengths and limitations saves everyone time, friction, and money.

• •AI is effective for prototyping and requirement clarification when customers are uncertain
• •AI has known limitations: hallucinations, vague language, and lack of true creativity
• •Best used as a brainstorming partner, not a replacement for expert professionals

Generated with AI, which can make mistakes.