Collect NPS and survey replies in an agent inbox

Short summary

A tutorial on using Nylas Agent Accounts to run reply-to-email NPS and survey campaigns where sending and reply-parsing share one mailbox. Instead of a separate survey tool and email blast service, the agent sends the survey and parses free-text replies into scores and comments. The article includes curl and CLI examples for provisioning the agent account and handling inbound replies.

• •Reply-to-email surveys get higher response rates than form links
• •One agent inbox handles both sending surveys and parsing replies
• •Agent Accounts avoid the OAuth and privacy issues of using a human's mailbox

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