Nylas Agent Accounts handle invoice collections with real mailboxes

Short summary

Don't use one-way email services for collections—they can't read customer replies saying 'I already paid,' so dunning ladders escalate against paying customers. Nylas Agent Accounts solve this with a real mailbox that sends, receives, and threads replies. Your app controls dunning logic; Nylas handles transport.

• •One-way email services fail at collections—can't read 'I already paid' replies or stop escalation
• •Nylas Agent Accounts provide a real mailbox that sends, receives, and threads replies with webhook support
• •Implementation: create account, set up webhooks, query billing system for payment status—business logic stays in your app

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