Be the right Platform Team

Short summary

An experienced engineer shares lessons on what makes platform teams succeed or fail. The core principle: a platform team must be a multiplier, reducing cognitive load for supported teams rather than adding communication overhead. Key advice includes onboarding the developer community, using the Law of Diffusion to drive adoption, and avoiding the trap of disrupting teams whose existing solutions already work.

• •Platform teams must act as multipliers—each unit of work should benefit all supported teams
• •Reduce cognitive load for product teams by abstracting infrastructure like CI/CD runners
• •New platform teams should start by removing existing work, not disrupting working solutions

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